شخصی سازی و اعتماد در توانمندسازی مشتریان جهت رسیدن شرکت به موفقیت

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Distel, B., Koelmann, H., Plattfaut, R., & Becker, J. (2022). Watch Who You Trust! A Structured Literature Review to Build a Typology of E-Government Risks. Information Systems and e-Business Management, 20(4), 789-818. https://doi.org/10.1007/s10257-022-00573-4

Doullah, S. U., & Uddin, N. (2020). Public Trust Building Through Electronic Governance: An Analysis on Electronic Services in Bangladesh. Technium Social Sciences Journal, 7, 28-35. https://doi.org/10.47577/tssj.v7i1.509

Kala, D., Chaubey, D. S., Meet, R. K., & Al‐Adwan, A. S. (2024). Impact of User Satisfaction With E-Government Services on Continuance Use Intention and Citizen Trust Using TAM-ISSM Framework. Interdisciplinary Journal of Information Knowledge and Management, 19, 001. https://doi.org/10.28945/5248

Kenfack, P. D. B., & Check, N. (2024). Reinforcing of Citizen’s Trust in E-Government: The Cameroon’s Case. Journal of Computer and Communications, 12(01), 77-109. https://doi.org/10.4236/jcc.2024.121006

López-Sisniega, C. L., María del Carmen Gutiérrez, D., Vota, A. M. A., & Bordas-Beltrán, J. L. (2016). Barriers to the Use of Electronic Government as Perceived by Citizens at the Municipal Level in México. International Journal of Management Excellence, 7(3), 846-854. https://doi.org/10.17722/ijme.v7i3.859

Moshtaghi, P. (2023). The Effect of Customer Relationship Management Strategy on Customer Satisfaction According to the Mediating Role of Innovation Capability in the Banking Industry. Dynamic Management and Business Analysis, 1(1), 16-23. https://doi.org/10.22034/dmbaj.2024.2022129.1008

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Nawafleh, S., & Khasawneh, A. S. (2024). Drivers of Citizens E- Loyalty in E-Government Services: E-Service Quality Mediated by E-Trust Based on Moderation Role by System Anxiety. Transforming Government People Process and Policy, 18(2), 217-240. https://doi.org/10.1108/tg-04-2023-0053

Nulhusna, R., Sandhyaduhita, P. I., Hidayanto, A. N., & Phusavat, K. (2017). The Relation of E-Government Quality on Public Trust and Its Impact on Public Participation. Transforming Government People Process and Policy, 11(3), 393-418. https://doi.org/10.1108/tg-01-2017-0004

Parsakia, K., & Jafari, M. (2023). Strategies for Enhancing Customer Engagement Using Artificial Intelligence Technologies in Online Markets. Journal of Technology in Entrepreneurship and Strategic Management (JTESM), 2(1), 49-69. https://doi.org/10.61838/kman.jtesm.2.1.6

Pinem, A. A., Immanuella, I. M., Hidayanto, A. N., Phusavat, K., & Meyliana, M. (2018). Trust and Its Impact Towards Continuance of Use in Government-to-Business Online Service. Transforming Government People Process and Policy, 12(3/4), 265-285. https://doi.org/10.1108/tg-02-2018-0008

Setiawan, E. B., Winarno, W. W., & Fudholi, D. H. (2021). Analisis Faktor Penerimaan Layanan E-Government Dengan Menggunakan Model UTAUT2 Dan GAM Di Kabupaten Gunungkidul. Jurnal Media Informatika Budidarma, 5(1), 34. https://doi.org/10.30865/mib.v5i1.2565

Shahzad, K., Tahir, Z., Cheema, U., & Ahmad, M. A. (2024). Barriers Towards Adoption of E-Government Services. Journal of Business and Social Review in Emerging Economies, 10(2). https://doi.org/10.26710/jbsee.v10i2.2966

Soleimani, A., Aghajani, M., & Landaran, S. (2024). Identifying Factors Influencing Customer Variety-Seeking Behavior in Online Retail Markets: A Qualitative Study. Dynamic Management and Business Analysis, 3(1), 245-257. https://doi.org/10.61838/dmbaj.3.1.14

Venkatesh, V., Thong, J. Y., Chan, F. K. Y., & Hu, P. J. (2016). Managing Citizens’ Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust. Information Systems Research, 27(1), 87-111. https://doi.org/10.1287/isre.2015.0612

Withanage, U. P. A., Gunawardene, L., & Endagamage, D. M. (2022). Why the Utilization of E-Government Services Is Poor? – A Study With the Citizens in Colombo Municipal Council Area in Sri Lanka. Integrated Journal for Research in Arts and Humanities, 2(4), 7-13. https://doi.org/10.55544/ijrah.2.4.35