ارئه مدل جامع مدیریت دانش مشتریان در شرکت‌های صنعتی وابسته به بنیاد مستضعفان

Ali, B. J., & Anwar, G. (2021). A study of knowledge management alignment with production management: A study of carpet manufacture in Kurdistan region of Iraq. International Journal of English Literature and Social Sciences, 6(2), 346-360. https://doi.org/10.22161/ijels.62.51

Chen, A. P., & Chun, M. (2017). AReview of survey Research In knowledge management. 111-125. https://www.researchgate.net/publication/228728868

Chen, G., Zhang, J., Tan, W., Zhang, S., & Yan, B. (2023). Customer knowledge management competence evaluation of agritourism enterprises by using the balanced scorecard and fuzzy-AHP: Evidence from Chengdu-Chongqing economic circle. PLoS One, 18(2), e0280482. https://doi.org/10.1371/journal.pone.0280482

Delshab, V., Winand, M., Sadeghi Boroujerdi, S., Hoeber, L., & Mahmoudian, A. (2022). The impact of knowledge management on performance in nonprofit sports clubs: The mediating role of attitude toward innovation, open innovation, and innovativeness. European Sport Management Quarterly, 22(2), 139-160. https://doi.org/10.1080/16184742.2020.1768572

Demir, A. A. U. B. T., Omer, H. M., & Heshmati, A. (2023). Links between knowledge management and organisational sustainability: does the ISO 9001 certification have an effect? Knowledge Management Research & Practice, 21(1), 183-196. https://doi.org/10.1080/14778238.2020.1860663

Hosseini, S. R., Sadeghi, T., Farrokhian, S., & Ghaforifard, M. (2023). Investigating Customer Knowledge Sharing in Online Brand Communities with a Meta-synthesis Approach. New Marketing Research Journal, 12(4), 195-226. https://nmrj.ui.ac.ir/article_27306.html?lang=en

Khaksar, S. M. S., Chu, M. T., Rozario, S., & Slade, B. (2023). Knowledge-based dynamic capabilities and knowledge worker productivity in professional service firms The moderating role of organisational culture. Knowledge Management Research & Practice, 21(2), 241-258. https://doi.org/10.1080/14778238.2020.1794992

Khosravi, A. R. M. (2023). Challenges and Stages of Customer Knowledge Management Development in Organizations. Journal of Computing and Distributed Systems, 5(2), 62-74. https://www.jdcs.ir/article_190893.html

Martins, V. W. B., Rampasso, I. S., Anholon, R., Quelhas, O. L. G., & Leal Filho, W. (2019). Knowledge management in the context of sustainability: Literature review and opportunities for future research. Journal of Cleaner Production, 229, 489-500. https://doi.org/10.1016/j.jclepro.2019.04.354

Press, G. (2019, Oct 2, 2019). AI Stats News: 86% Of Consumers Prefer Humans To Chatbots. https://www.forbes.com/sites/gilpress/2019/10/02/ai-stats-news-86-of-cons umers-prefer-to-interact-with-a-human-agent-rather-than-a-chatbot/?sh=6c5c66722d3b

Pulles, N. J., & Hartman, P. (2017). Likeability and its effect on outcomes of interpersonal interaction. Industrial Marketing Management, 66, 56-63. https://doi.org/10.1016/j.indmarman.2017.06.008

Rehman, S. U., Bresciani, S., Ashfaq, K., & Alam, G. M. (2022). Intellectual capital, knowledge management and competitive advantage: a resource orchestration perspective. Journal of Knowledge Management, 26(7), 1705-1731. https://doi.org/10.1108/JKM-06-2021-0453

Seifollahi, N. (2022). The Impact of Customer Knowledge Management on Market Performance: The Mediating Role of Innovation Capabilities. Journal of Public Management Research, 15(58), 233-259. https://jmr.usb.ac.ir/article_7323.html

Shemshadi, I. (2024). The impact of the knowledge-oriented leadership and culture on innovation and performance of organizational with emphasis on the role of mediator of Practices and process of knowledge management. Transactions on Data Analysis in Social Science, 6(2), 45-59. https://www.transoscience.ir/article_210139.html

Shen, Y., & Saeheaw, T. (2023). Using Customer Knowledge for Geese Farm Improvement.

Soleimani, N., & Geshani, M. (2023). Exploring the Relationship between Organizational Learning and Creative Problem-Solving Skills with the Mediation of Knowledge Management in Secondary Schools of District 1, Tehran. Transactions on Data Analysis in Social Science, 5(2), 95-103. https://doi.org/10.47176/TDASS/2023.95

Sutarso, Y., & Setyawan, D. B. (2022). Internet banking adoption in Indonesia: TAM extention with the moderation role of customer knowledge and trust. Jurnal Manajemen Dan Pemasaran Jasa, 15(2), 289-306. https://doi.org/10.25105/jmpj.v15i2.13897

Teimourian, M. S., Khodayari, B., & Saeedi, H. (2023). Providing a Customer Relationship Management Model with Emphasis on Customer Knowledge Management in the Banking Industry. Journal of Advertising and Sales Management, 4(2), 253-273. https://asm.pgu.ac.ir/article_703779.html

Userlike. (2020, June 26, 2020). What Do Your Customers Actually Think About Chatbots? https://www.userlike.com/en/blog/consumer-chatbot-perceptions